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Outsourcing Fundamentals

Independent guide to Outsourcing: BPO strategy, Service Provider selection, contracting and implementation projects. Assessing and improving your current service.

About > The Author

Alan Hopwood

I have over 30 years experience in the management and transformation of business, HR, Finance and IT within multinational companies and major businesses.

Since 2004, my focus has been on outsourcing, shared services and business transformation projects typically in the role of advisor or project manager.

I have been very fortunate to work with some of the best and most experienced shared services and outsourcing advisors in the industry, several of whom help start the industry and developed the tools the industry uses today.

My projects have been wide ranging. I have supported clients from initial strategy development through to implementation. I have also had many shorter engagements to identify and resolve specific issues or support particular critical phases.

Client companies have included Unilever, BP, Telefónica, British Telecom, Legal & General, Six Telekurs , HSBC, Bristol Myers Squibb, Goodyear, Givaudan and ANZ. Many of my clients, with extensive knowledge of their industry, have been setting out to transform the performance of their areas of the business, or leaders of existing services moving to another level of performance.

Prior to 2004, I had an extensive career with Shell International, leading to senior roles in several countries with responsibility for Business and organisation transformation, HR shared services and IT.

I enjoy working with clients to understand their challenges, develop solutions to problems and bringing those solutions to life.

Alan Hopwood     BEng MBA CEng MIET MBCS CITP

    email: arh@outsourcingfundamentals.co.uk


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